What is Consavvy.com return policy?
Our online Returns Centre will guide you through the return process--you can even print out a return shipping label. After packing your return, please send it back to us. We'll notify you via email when we've processed your refund. Please see details on our Return Policy page.
What happens if an item is out of stock?
If some products are out of stock at the time of your order, we will ship the in stock products immediately and the remaining items will be shipped via ground service as soon as stock is replenished. No additional shipping charges are applied for orders fulfilled with more than one shipment.
How much is shipping?
A shipping charge applies to all orders. The shipping charge will be calculated based on the destination (Postal Code). Our shipping service covers most areas in Canada. You will be noticed via email or phone call if your areas are not deliverable, the order will be cancelled accordingly.
How do I know when my order has shipped?
If you've placed your order before 3PM Eastern Time on a weekday, all in-stock items on your order will be shipped out next business day excluding holidays. You will receive an email from courier (FedEx, Purolator, Canada Post) within 24 hours containing your tracking information. If any items in your order are out of stock or if your order requires multiple shipments, you will receive an email from courier each time a shipment is made. Once shipment information is available, you can also track your order on our website by selecting 'Track Order' on header menu.
How can I track my order?
After an order has shipped, many packages can be tracked on Consavvy.com. You can find tracking information in your order details.
What to do if your package shows as delivered but you can't find it.
- Verify the shipping address in your orders
- Look for a notice of attempted delivery
- Look around the delivery location for your package
- See if someone else accepted the delivery
- Wait 36 hours - in rare cases, packages may say delivered up to 36 hours prior to arrival
What if my bulbs arrived damaged?
We understand that many of the items we sell are very fragile, and despite our best efforts, breakage does happen occasionally. Should you receive an order with damaged items, simply contact us and we will be happy to provide you with a credit or replacement. Due to case quantity restrictions, some items are not eligible for replacement. In these cases, a credit will be provided.